DHL Express launches On Demand Delivery for cross-border online shopping
Wednesday, March 1, 2017 IST
International express services provider DHL Express has launched a new service - ‘On Demand Delivery’ - enabling shippers in India to give their receivers across the border, the power to select from a range of delivery options.
With On Demand Delivery, shippers can choose to activate specific delivery options and DHL Express will proactively notify customers via email or SMS about a shipment’s progress. The feature will allow receivers to select from a range of delivery options via the On Demand Delivery mobile-optimized website. With the launch of this service, shoppers in India will be able to cater to the demands of international online shoppers who do not want to miss a delivery.
“Global trade and especially cross-border e-commerce is pushing the need for traders to customise solutions for their customers – a need that becomes more pronounced when retailers are operating in markets which are highly competitive and commoditised. Traders are looking to provide a better value proposition to their own customers by including flexible delivery solutions. Hence, adding an On Demand Delivery model to our customer offering via convenient digital platforms makes sense,” said RS Subramanian, Senior Vice President & Managing Director at DHL Express India.
DHL Express is looking to enhance the digital and last-mile capabilities of its network to meet consumers’ needs through the On Demand Delivery service. “This will provide cross-border e-tailers, who may otherwise lack the local infrastructure and visibility, with new opportunities to create a positive online shopping experience for their customers,” said Subramanian
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