Latest News

Modi government writes new rule book for BigBasket, Swiggy & Zomato
Friday, December 28, 2018 IST
Modi government writes new rule book for BigBasket, Swiggy & Zomato

New Delhi: The Food Safety and Standards Authority of India (FSSAI) has issued revised guidelines that directly impact online food and grocery operators such as Grofers and BigBasket as well as food delivery platforms like Swiggy and Zomato. 

 
 

The national food regulator said it's stepping up scrutiny of ecommerce food companies because there can be no compromise on last-mile delivery and safety of food products. 
 
Food products offered for sale are liable to sampling at any point in the supply chain. Companies will also need to provide an indicative image of the food on their platforms so that consumers can recognise the product. All mandatory information mentioned in the Food Safety and Standards (FSS) Act will also have to be provided to consumers before purchase and only fresh food should be delivered to consumers. 
 
The guidelines are part of directives issued by the regulator to re-operationalise licensing and registration of ecommerce food companies. 
 
 
"While we are compliant with all regulatory guidelines such as last-mile delivery and shelf life, we also ensure that our merchant partners follow the same," said online grocery startup Grofers' chief executive Albinder Dhindsa. "We don't work with merchants who don't have the necessary compliance. That is a challenge that the regulator has to enforce." 
 
Food should have a remaining shelf life of 30% or 45 days before expiry at the time of delivery, the guidelines said. 
 
Delivery service company Zomato said food safety was of paramount importance. 
 
"We welcome any move by FSSAI which will help us make the restaurant industry safer for consumers," a spokesperson said. "We provide last-mile delivery to our users and are taking stringent steps to ensure the safety of food." 

 
 

Zomato has delisted "thousands" of restaurants from its food-ordering platform over the past few months, she said. 
 
"While we are already compliant with the mandatory directives in the FSS Act, we will work with the regulator on any measures required to drive development in the ecosystem," the spokesperson added.
 
BigBasket, Swiggy and Uber Eats didn't respond to queries. 
 
"Food business operators need to ensure that the last-mile delivery is undertaken by trained personnel and that the safety of food products is not compromised at the time of delivery," according to the guidelines. 
 
Online food and grocery startups, which have transitioned from a hyperlocal to inventory-led business model, have been growing on the back of greater efficiencies in supply chain and technology, cutting costs and doing away with unprofitable products. 
 
A recent Crisil report said online food and grocery is expected to be the fastest-growing segment in online retail and will almost quadruple in the next three years to Rs 10,000 crore in revenue. The report said investments in technology, same and next-day delivery options, and business-to-business food services, will further aid growth of the segment. Estimates peg the overall food and grocery market in India at $400 billion. 
 

 
 
 
 
 

Related Topics

 
 
 

Trending News & Articles

 Article
Tata Harrier’s 7-seater Version H7X Will Be Quite Different – Report

Tata Harrier’s three-row seat version in works, details out  

Recently posted . 2K views . 0 min read
 

 Article
How to make you car as silent as a Rolls Royce inside

Rolls Royce cars are extremely luxurious. While there are many expensive pieces of equipment in Rolls Royce cars, their most relaxing feature is the silence that ...

Recently posted . 2K views . 2 min read
 

 Article
India's Top 5 Mobile Charger manufacturer Brand 2019

The following list of India's Top 5 Mobile Charger manufacture Brand 2019  

Recently posted . 2K views . 0 min read
 

 Article
Mahindra XUV300 vs Maruti Brezza, Ford EcoSport, Tata Nexon – Price

XUV300 is the latest entrant in the compact SUV segment.

Recently posted . 2K views . 0 min read
 

 
 

More in Electronics & Gadgets

 Article
Google Assistant Now Rolling Out to Devices Running Android 6.0 Marshmallow and Higher

Google announced at MWC 2017 in Barcelona that the organisation is planning to make its voice-primarily based virtual assistant extensively available across Marshma...

Recently posted. 581 views . 11 min read
 

 Article
How to create WhatsApp stickers of your own for Android; easy steps to beautiful customised images

Whatsapp sticker maker: WhatsApp has not only launched stickers but has also allowed users to create their own customised stickers.  

Recently posted. 865 views . 1 min read
 

 Article
WebAuthn Becomes an Official Web Standard, Will Help You Say Goodbye to Passwords

HIGHLIGHTS   *W3C has announced that WebAuthn is now an open web standard

Recently posted. 876 views . 2 min read
 

 Video
Stunning wall painting ideas



Recently posted . 851 views
 

 Video
Lifesaver Helmet



Recently posted . 897 views
 

 Reviews
Intel SSD 760p Review



Recently posted . 1K views . 52 min read
 

 Article
PlayStation Now Is Making Its Games Downloadable

PlayStation Now, Sony’s subscription service for streaming older games, is going to start letting you download games as well, putting it more in line with Xbo...

Recently posted. 786 views . 1 min read
 

 Article
Microsoft Robot OS With Machine Learning, Internet of Things Integration Coming to Windows 10

Microsoft has announced an experimental release of Robot Operating System (ROS1) for Windows as a next step in bringing features like Machine Learning (ML), compu...

Recently posted. 850 views . 2 min read
 

 
 
 

   Prashnavali

  Thought of the Day

“One of the hardest things in life to learn are which bridges to cross and which bridges to burn.”
Oprah Winfrey

Be the first one to comment on this story

Close
Post Comment
Shibu Chandran
2 hours ago

Serving political interests in another person's illness is the lowest form of human value. A 70+ y old lady has cancer.

November 28, 2016 05:00 IST
Shibu Chandran
2 hours ago

Serving political interests in another person's illness is the lowest form of human value. A 70+ y old lady has cancer.

November 28, 2016 05:00 IST
Shibu Chandran
2 hours ago

Serving political interests in another person's illness is the lowest form of human value. A 70+ y old lady has cancer.

November 28, 2016 05:00 IST
Shibu Chandran
2 hours ago

Serving political interests in another person's illness is the lowest form of human value. A 70+ y old lady has cancer.

November 28, 2016 05:00 IST


ads
Back To Top