China's largest ride-hailing firm Didi Chuxing is suspending its Hitch services nationwide, the company said in a statement on Sunday, a day after police said a ride-sharing passenger in the eastern Chinese city of Wenzhou was raped and killed by a driver.
Didi Chuxing said it was sorry that the carpool service would be suspended from August 27 due to "disappointing mistakes" while the company reevaluates the product's business model.
The suspected murder of a 20-year-old woman, who Wenzhou police identified only with the surname Zhao, is the latest in a series of violent crimes that have fuelled safety concerns about the service.
Zhao got into a Hitch carpool vehicle at 1 pm (0500 GMT) on Friday and sent a message to a friend at around 2 pm seeking help before losing contact, according to a local police statement.
A 27-year-old driver named Zhong was detained at about 4 am on Saturday and confessed to raping and killing the passenger, the local police statement said, adding that the victim's body had been recovered and an investigation was continuing.
Did said on Sunday that the suspect had no prior criminal record, had provided authentic documentation and passed a facial recognition test before starting work.
But the company said on Saturday there was a prior complaint made against the driver on Thursday by a passenger who alleged the driver took them to a remote place and then followed the passenger after she got out of the car.
"The incident shows the many deficiencies with our customer service processes, especially the failure to act swiftly on the previous passenger's complaint and the cumbersome and rigid process of information sharing with the police," the company said in the statement on Sunday.
The Hitch carpool service has run over 1 billion trips in the past three years, the company said. Didi is the biggest ride-sharing firm globally by number of trips.
STATE MEDIA CRITICISM
China's state-backed media criticised Didi's safety record on Sunday, while celebrities took to social media and pledged to delete the application.
"You've had so many incidents," an unnamed family member of Zhao was quoted as saying in the Qianjiang Evening news, an official Zhejiang province publication.
"What are you going to do about your safety and service problems?"
Wang Chuanjun, a famous Chinese actor, on Sunday, shared a screenshot of his phone as he prepared to delete the application. His post was shared over 58 thousand times on China's Twitter-like Weibo and the hashtag "Wang Chuanjun uninstalls Didi" had been viewed nearly 9 million times by the evening.
China's official Xinhua News agency criticised Didi for not doing more to prevent such incidents and said the company should face legal punishment if it failed to put customer's safety first.
Didi has increased its safety measures for Hitch after the murder of a flight attendant during a Hitch ride in May sparked outrage. These included limiting Hitch drivers to only picking up passengers of the same sex during early morning and late evening hours.