New Delhi: E-commerce giant Amazon and Flipkart have created over 1.4 lakh temporary jobs across supply chain, last-mile connectivity and customer support in preparation for their festive sales that kicks off later this month.
Amazon.in, in a statement on Tuesday, said it has created more than 90,000 seasonal employment opportunities across its fulfilment centres, sortation centres, delivery stations, partner fulfilment network and customer service sites.
Similarly, Walmart-owned Flipkart has added over 50,000 direct jobs across its supply chain, logistics arm and customer support.
It expects to have increased the indirect jobs through the seller network by 30 per cent over last year taking it to 6.5 lakh in the run up to its Big Billion Days sale, a Flipkart statement said.
Like in offline retail, e-commerce companies see a significant jump in sales during Dusshera and Diwali. The September-November period typically generates a majority of annual sales of these companies, which prepare months in advance for the sale events.
Amazon said it has created seasonal positions in cities like Mumbai, Delhi, Hyderabad, Chennai, Bengaluru , Ahmedabad and Pune, along with indirect opportunities through its fulfilment partner networks such as its trucking partners and packaging vendors.
"This year, we have created opportunities for close to double the number of seasonal associates compared to the last festive season. These seasonal associates will augment our capabilities to serve our customers better and ensure faster deliveries across the country," Amazon India Vice President (Customer Fulfilment) Akhil Saxena said.
The US-based company said it has 15 customer service sites across 11 cities that offer support to the customers with pre-and post-order customer services through e-mail, chat, social media and phone calls in Kannada, English, Hindi, Tamil and Telugu.