Height Of Customer Care: Food Delivery App Tells Customer 'Maa Kasam' He'll Get His Refund
But getting in touch with customer service can be a frustrating experience. It becomes a constant back and forth between automated voices, listening to some god-awful piano music for an hour before you give up and disconnect the call.
But something entirely different happened when this guy contacted Zomato's customer care. Take a look at the conversation below:
The hilarious conservation left the Internet in splits. We're pretty sure, not a lot of people ask customer care executives to say 'maa kasam' when asking for a refund. That's the sort of thing we did in school as kids.
Here's the conversation translated by a Reddit user:
Zomato: You'll have to place a new order, sir.
OP: What about the money I paid?
Zomato: It will be refunded to you in 4-5 business days.
OP: What if it doesn't happen?
Zomato: It will sir, don't worry.
OP: Mother promise?
Zomato: Mother promise.
OP: Thanks. I received it.
This is not the first time Zomato’s executives and their conversations have gone viral. Back in 2016, Pankaj Chaddah, the co-founder of Zomato, shared screenshots of a conversation a Zomato user had with an executive and it was downright hilarious!
Take a look:
In the past, Zomato came under fire for a video that exposed a delivery executive eating from the boxes of food he was supposed to deliver.
Zomato immediately issued a statement condemning food-tampering and stating that the concerned person has been fired. They also promised to implement tamper-proof packaging so that such incidents are not repeated.
“We have found that the video was shot in Madurai; the person in the video is a delivery partner on our fleet. We have spoken to him at length - and while we understand that this was a human error in judgement, have taken him off the platform,” read the Zomato statement.
Zomato also called this incident a 'highly unusual and a rare case', "We would like to iterate that given our multiple communication channels with users, who expect the highest standards from Zomato and highlight the smallest of deviations to us as soon as they receive their orders, this is highly unusual and a rare case."