• Home
  • National News
  • Now Big Bazaar Gets Slapped With A Fine Of Rs 11,500 For Making Customers Pay For
Now Big Bazaar Gets Slapped With A Fine Of Rs 11,500 For Making Customers Pay For
National  
indiatimes

After Bata India and Domino's, Big Bazaar lands in hot soup. The retail chain has been fined by the Chandigarh State Consumer Disputes Redressal (SCDRC) forum for charging customers for carry bags.

 

The SCRDC has termed it as ‘deficiency in service’ and has levied a fine of Rs 11,518 on the retail chain. This all started when a customer, Saurav Kumar, a resident of Panchkula, filed a complaint with the Consumer Redressal dispute forum when he was charged Rs 18 for a carry bag. 
 
Saurav lodged the complaint and it said that he had gone to Big Bazaar to purchase goods on February 21 and was asked to pay Rs 18 for a single carry bag. He objected to pay this price for the bag and told the cashier that he cannot be compelled to buy the same. 
 
He subsequently approached the forum which then issued a notice to Big Bazaar. The store officials rubbished the allegation in its plea against the forum’s decision. The consumer forum, however, rejected Big Bazaar’s plea saying that it was not only carelessness but a deficiency in service. 
 
"Big Bazaar owns a chain of stores throughout the country which are visited by the consumers in large numbers. Despite earning huge profits, innocent customers are being compelled to pay for carry bags by Big Bazaar. This is not just carelessness but a deficiency in services," the statement by SCDRC said.
 
 
The fine imposed on Big Bazaar includes the refund of carry bag charges- (Rs 500), compensation to the affected customers (Rs 500), legal expenses (Rs 500) and consumer legal aid fund (Rs 10,000). 
 
Earlier, Domino's India was fined Rs 10,500, Lifestyle Rs 13,000, Westside Rs 13,000 and Bata India Rs 11,000 after they were found charging unreasonable money for carry bags.

 
 


 
 


 
More in National
Average salary at record Rs 28 lakh in IIM Calcutta final placements

439 students bagged 492 offers from 136 firms participating in the placements process. The Consulting sector was the largest recruiter with 31% offers. Marquee Fina...

Recently posted . 10 views

The National Population Register Has No Proper Legal Backing and May B...

In the entire discussion on NPR, NRC and CAA, one important point seems to have been missed out – the legal status of the NPR. Nowhere does the Citizenship Ac...

Recently posted . 11 views

Basic Vs Standard: CBSE Class 10 Mathematics Paper Marking Scheme Expl...

CBSE class 10 mathematics exam is scheduled on March 12. This is the first year when exam will be held for Basic and Standard Mathematics.

Recently posted . 9 views

All medical devices to be treated as ‘drugs’ from April 1: Govt

The central government on Tuesday notified all medical devices as ‘drugs’, effective from April 1, bringing a range of products from instruments to impl...

Recently posted . 24 views

'Men Scaled Walls, Masturbated and Molested Us': Gargi College Student...

Recalling the moment when the mob entered the campus, one of the students, said, 'There were middle-aged men jumping over the fence over the high walls. The f...

Recently posted . 20 views

Supreme Court Upholds Constitutional Validity of SC/ST Amendment Act

A bench headed by Justice Arun Mishra said a preliminary inquiry is not essential before lodging an FIR under the act and the approval of senior police officials is...

Recently posted . 14 views

 
 
 

Prashnavali

Thought of the day

rust because you are willing to accept the risk, not because it’s safe or certain.
Anonymous